Frequently Asked Questions (FAQ)
How do I submit a quote?
FastMetals has direct access to North America’s largest network of metal service centers. Only a small portion of our inventory is listed online. Please click on the following link, complete the form and click submit. A customer service representative will quickly respond to your request during our normal hours of operation.
What are your hours of operation?
We are open Monday through Friday 8am to 4pm EST. Orders received on weekends or holidays will be processed the following business day.
How can I get a copy of mill test reports?
You can easily request a copy of the Mill Test Reports by selecting the "Please Include Mill Test Report" at the My Cart prior to check out.
How much will I be charged for shipping?
With preferred pricing from UPS and other freight companies, FastMetals automatically finds the cheapest rates and displays the cost in your cart at checkout.
When do I take title of the product?
FastMetals ships all product FOB Shipping Point, so title of product transfers to you when it leaves our plant.
How long will it take to receive my order?
FastMetals prides itself on being fast! Most orders are processed the next business day and shipped immediately. All orders are shipped from our facility in Southington CT, so please take transit time to your location into account.
Can I pay by COD?
At this time FastMetals does not accept payment by COD.
Do you offer will call?
Please call 833-327-8685 regarding will call options.
What is the cutting tolerance on FastMetals material?
Our standard cutting tolerance is +.125" - 0.00" unless quoted otherwise.
How can I notify FastMetals of my tax-exempt status?
If you qualify for tax exempt status, you can update your tax exemption information by submitting a copy of your tax exempt certificate at sales@fastmetals.com. Please notify us prior to completing your order when possible. If you are unsure if your purchase is tax exempt, please review the tax exemption guidelines specific to your state.